Tuesday, September 25, 2007

Daughter's head exploded

My daughter got an email this morning saying there was a problem with a payment to her satellite provider.

She looks at the website and although it says she made an online payment on the 17th, it has not been credited. So she calls the toll-free number to find out the deal.

The Customer Service Representative, a talkative fella, tells her that she entered the wrong satellite account number on her payment and that if she will go back and change that, the payment will go through.

She gets off the phone and says "that can't be right". She looks at the checking account number she entered and it is wrong.

She calls them back and indeed that is the problem.

She gets back online and makes an online payment. At the conclusion of the transaction she gets a message that says they are experiencing tehcnical difficulties, to log out and then log back on to make sure the payment was capture.

Of course, it was not.

Did you hear the noise about 7:52 a.m. CST this morning?